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Title
Text copied to clipboard!Claim Coordinator
Description
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We are looking for a Claim Coordinator. The Claim Coordinator plays a vital role in promptly and appropriately responding to customer complaints and requests, collaborating with internal and external stakeholders to resolve issues. Main duties include receiving customer claims, listening to the situation, sharing information with relevant departments, proposing and implementing solutions, managing the progress of responses, and reporting back to customers. Since claim handling directly affects the company's reliability and brand image, calm judgment and strong communication skills are required. You will also be expected to analyze claim content and proactively propose preventive measures and operational improvements. As a coordinator, you will need flexibility and problem-solving skills to adjust between parties. The Claim Coordinator greatly contributes to improving customer satisfaction and maintaining and enhancing corporate value. We welcome applications from those with experience, as well as those who are confident in their communication and coordination skills, even if inexperienced.
Responsibilities
Text copied to clipboard!- Receive and provide initial response to customer claims
- Listen to and record details of claims
- Coordinate and communicate with relevant departments
- Propose and implement solutions
- Manage progress of claim responses
- Report progress and final outcomes to customers
- Analyze claims and propose preventive measures
- Suggest improvements to manuals and processes
- Manage claim response history
- On-site or in-person response as needed
Requirements
Text copied to clipboard!- High school diploma or above
- Experience in customer service (any industry)
- Excellent communication skills
- Calm judgment and problem-solving ability
- Basic PC skills (email, Excel, etc.)
- Teamwork skills
- Stress tolerance
- Proactive in process improvement
- Business-level Japanese communication
- Open to inexperienced applicants (training provided)
Potential interview questions
Text copied to clipboard!- Tell us about your experience handling claims.
- How do you handle stressful situations?
- Do you have experience coordinating within a team?
- What have you done to improve customer satisfaction?
- Describe specific actions you took to solve a problem.
- How do you record and manage claim details?
- Have you ever proposed preventive measures?
- How do you manage multiple cases simultaneously?
